Classic Holidays – Winning!
Classic Holidays shines in Prestigious National Awards
Classic Holidays, winner of Best Management Company globally at the 2012 Perspective Magazine Awards, has again been recognised for excellence in service by winning five national awards, eclipsing the 2012 Australian Timeshare and Holiday Ownership Council (ATHOC) Awards held on July 20 at the Gold Coast Arts Centre.
Classic Holidays are renowned for their customer-centric focus—from their dedicated Sales centres, to member services and operations support, all the way through to their managed resorts.
The award for Sales Team of the Year recognised the Classic Holidays licensees and their sales teams. Delivering a product that customers want to buy has always been the focus and has paid off by the results and recognition. The Classic Escapes product has reshaped the timeshare ownership model and this award reinforces the Company’s decision to make the break from the traditional timeshare model.
The Classic Holidays Member Services Team, winners in the Corporate Team of the Year category, has spent the past 12 months reinventing themselves and redefining their own strategy for success.
Marketing Performer of the Year award was won by Leah McDonald, who represents the fresh face of the Timeshare Industry.
Classic Holidays managed resorts have continued their winning streak with Nick and Susan Trew, Managers at Pacific Palms Resort, claiming the honour of winning Resort Managers of the Year for the second time!
One of the most heart-felt awards on the night was for Excellence in Service across the whole of the industry. This award recognises the best of the best in Service—and was proudly accepted by Greg Layton, a Customer Service Specialist who has been with Classic Holidays for more than 23 years!
The atmosphere and Classic culture were electric, not only shown in the depth of nominees and winners across the Resorts, Sales, Marketing and Corporate areas but also across the board with the support and encouragement from all who attended.
These awards recognise the hard work by all the staff in achieving the levels of service standards and customer satisfaction of being a member of a Classic Holidays managed resort or club.
“At the heart of all the awards was customer service, delivering on the promise made from the very first contact a customer makes with Classic Holidays at a presentation centre, all the way through their interaction, communication, booking and experiencing their holiday stay at a Classic Holidays managed resort,” said Ramy Filo, CEO Classic Group.