Classic Holidays Releases Statistics Supporting Award-Winning Service for Timeshare Owners
New member satisfaction levels verify the national and international award recognition for the Australian timeshare company.
Newly released member satisfaction data from Classic Holidays, Australia’s largest privately owned timeshare company, has provided confirmation of the company’s position as a customer service leader in the Australian timeshare marketplace.
Statistics compiled across all of the 14 Classic-managed resorts revealed the following:
• 97.3% of guests said their holiday experience met and/or exceeded their expectations • 91.4% said their holiday experience exceeded their expectations • 91% said they would return to their resort in the future • 92.2% would recommend their resort to family/friends
Other topics covered in the survey identified items such as whether staff were helpful and courteous (98.5% said yes) and whether their reservation was handled promptly, courteously and efficiently (98.2% said yes).
Such strong endorsements from members and guests prove that the company’s customer-centric philosophy has resulted in delighted holiday-makers according to Classic Holidays CEO, Ramy Filo.
“We have taken the time to listen to our members and develop products to create memorable holidays for our customers. Judging from these survey answers, our guests are happy with the results,” Filo said. “We put the customer first during every part of the process, from the initial contact through the reservation service and ultimately to deliver a quality holiday experience and we are very pleased that our guests have shown such overwhelming support of our products.”
These survey results validate the industry acknowledgments received earlier this year as Classic Holidays took home national and international awards, rewarding the company’s outstanding customer service efforts.
The Australian Timeshare and Holiday Ownership Council awarded Classic its Excellence in Service and Resort Managers of the Year awards, while Perspective Magazine presented them with its annual international award for Best Management Company. Each award was voted on by a group of industry professionals who recognized the company’s success.