Contact Us

Our member contact centre is currently experiencing a high volume of member enquiries. We sincerely apologise for any delays as this situation is rapidly unfolding. Our team are working hard to assist all members during this challenging time.

  • If you are cancelling a booking within the next 30 days – we encourage you to continue to call us on the dedicated numbers in the relevant sections on this page (see below). Please be patient. We will endeavour to assist you as soon as possible.
  • For all cancellations of bookings related to travel within the next 30-60 days – please complete the online enquiry form on this page (see below). Select “Update my existing reservation“.
  • ​For all bookings over 60 days to a year in advance, please fill in the holiday enquiry form. For all general enquiries please complete the online enquiry form on this page (see below). We welcome all new bookings. Please allow up to two weeks for our response to your booking enquiries. We apologise that it may take that long, but we are sure that you will appreciate that our primary focus will be on members with bookings in the next 60 days.

Visit here for more information on the latest Coronavirus (COVID 19) Government Travel Announcements.

Classic Holidays – Trading Hours

Classic Holidays is located at Australia’s Gold Coast. Our office hours are between:

  • 8:00am – 5:00pm (Monday to Friday–AEST)
  • 9:00am – 6:00pm (Monday to Friday – AEST daylight savings time)

Local Call:

1300 78 5599 (AU)

International Call:

+61 7 5595 7599


+61 7 5595 7500

Postal Address:

PO Box 384, Coolangatta QLD 4225

Street Address:

Suite 403 Level 4, Bermuda Point, 1 Lake Orr Drive
Varsity Lakes Qld
Australia 4227

Get Directions

Online Member Forms:

  • Resort Plus Program
    The Program allows Classic Holiday Club Points & Play members the option of exchanging weeks entitlements they own (equivalent to a minimum of one week’s entitlement) into Classic Holiday Club and receiving points to be used through the Points & Play system. Terms & Conditions apply.
  • Holiday Booking Enquiry
    Thinking of going on holiday? Well let’s get you there, fill in this request form with as much detail as possible and the team will get in touch. 

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